OHHO Express Customer Care: 6292237318 is available from 10am to 8pm for any queries, feedback or issues.
Last updated on 15 June, 2021
At Ohho Express i.e. Fingercross Ventures Private Limited (“Company”), are dedicated in protecting the security and privacy of your personal information. Retaining your trust is paramount and your privacy is important to us.
The accumulation, storage and use of information associated to you
We may track required information about you based upon your activities on the website. This information is used to do internal research on our users’ behavior, interests and demographics followed by better understanding to protect and serve our users. This information is analyzed after compilation on an aggregated basis.
This information can include the URL that you currently arrived from (whether this URL is on the website or not), the URL you browse or land next (whether this URL is on the website or not), browser information of your computer, your IP address, and other related information linked with your communication along with the website.
Your Device IP / Mobile IP may be shared with third party(ies) and to the best of our knowledge, be-life and representations provided to us by these third party(ies) that this information is not stored by them
We also accumulate and store personal information given by you from time to time on the website/app. We only accumulate and apply such information from you which we consider important for achieving a flawless, well-organized and safe experience, customized as per your needs including:
1. to converse essential account and product/service related information from time to time;
2. to facilitate the provision of services opted for by you;
3. to let you to receive excellent customer care services;
4. to undertake crucial fraud and money laundering prevention checks, and act in accordance with with the highest security standards;
5. to abide by the applicable laws, rules and regulations; and
6. to update you with information and offers on products and services, on their updates, on promotions, on linked, affiliated or associated service providers and partners, that we accept as true would be of significance to you
Where every service requested by you includes a third party, such information as is reasonably essential by the Company to process your service request shall be shared with related third party
Your contact information is also being used to provide you offers as per your interests and previous activity. The Company may also utilize contact information internally to direct its approach for product improvement, to get in touch with you as a survey respondent, to inform you if you win any contest; and to provide you with promotional resources from its advertisers or contest sponsors
contacts permissions: If you enable us to access your contacts (including contact number, email id etc.), it allow ohho express to subscribe you and your contacts to ohho express promotional emails, messages, ongoing offers etc., and by this permission you and your contacts will be able to use different variety of social features like inviting your friends to use our app, provide referral links to your friends, etc. This information is also used to offer recommendations of grocery items you placed. This information will be synced from your mobile phone and stored on our servers
You may timely select to provide payment related financial information (credit card, debit card, bank account details, billing address etc.) on the website. We are committed in keeping all sensitive data/information safe at every time and make sure that such data/information is only transacted over a secure website [of approved payment gateways which are digitally encrypted], and provide the utmost care available under the technology presently in use
The Company will only use your financial information to complete a transaction with you
To the greater extent, we provide you the option of not revealing any specific information that you wish for us not to accumulate, store or use. You may also opt not to use a particular service or feature on the website/application, and choose out of any non-essential communications from the Company
Further, transacting on the internet has various risks which can only be avoided by inheriting proper security practices, like not revealing account/login related information to any other person and if necessary then informing our customer care team about any suspicious activity or where your account has/may have been compromised
Data collection devices such as “cookies” are used by the Company on required pages of the website to facilitate analysis of our web page flow, determine promotional effectiveness, and promote trust and safety. “Cookies” are files located on your hard drive which help us in providing our services. Company offers certain specific features which are only available by the use of a “cookie”
In case of personal correspondence to the Company, such as emails or letters, or if any other users or third parties communicate us about your activities on the website, the Company may hold such information into a file specific to you
The Company does not keep hold of any information collected for any longer than it is reasonably considered essential by us, or in such period as may be required by relevant applicable laws. The Company may be liable to disclose any information that is lawfully sought from it by a judicial or other competent body pursuant to applicable laws
The website may include links to other websites. We are not liable for the privacy practices of such websites which we do not manage and control
Choices available regarding the accumulation, use and allocation of information
To guard against the loss, misuse and modification of the information under its control, the Company has in place suitable electronic, physical and managerial procedures. For example, The Company authorized personnel can only access the Company servers and your information is shared with employees and authorized personnel on a need to know basis to complete the transaction and to facilitate the services requested by you. Although the Company initiatives to safeguard the confidentiality of your personally exclusive information, transmissions through the Internet cannot be made completely secure. By using the website, you agree that the Company will have no liability against disclosure of your information due to errors and problems in transmission and/or unauthorized acts of third parties
Also note that the Company will never ask you to share any sensitive data or information through email or telephone. If you receive any such request by email or telephone, please do not respond/divulge any kind of sensitive data or information and immediately forward the information regarding the same to firstname.lastname@example.org for further necessary action
Privacy questions and access to your personal information
In some cases, you may have the permission to view or edit your personal information online. In the occurrence of your information is not accessible online and you further wish to get hold of a copy of a particular information you already provided to us, or if you become aware that the information is incorrect and would want us to correct it, in such case kindly contact us immediately
However, your identity will be verified as required before we provide you with any information or correct any inaccuracies and to help us in responding to your request. We shall contact you within 15 days of your request
In case of any correction or updating any information you have provided to us, the Site will allow you to do it online. On the other hand, you can also contact the Company to correct or update such required information by writing to us at email@example.com
In case of loss of access to the website, you can contact the Company by writing to us at firstname.lastname@example.org