· Return should be done on a business day and only at business hours .
· The items must be in new and unused condition, with all original tags and labels attached.
· To return an item, please email customer service at firstname.lastname@example.org to obtain a Return Merchandise Authorization (RMA) number.
· After receiving a RMA number, place the item securely in its original packaging and mail your return to the following address:
DN-51,Merlin Infinite,8th floor ,Suite -805 ,
Return shipping charges will be paid or reimbursed by us.
The following total list of items that are not eligible for returns as per the OHHO Express Return policy.
1. Adhesives & Sealants: Adhesives (all liquids), hazardous materials and lubricants.
2. Automotives: Lubricants, greases and oils, shampoos, waxes, polishes & other liquid, aerosols & perfumes, car tyres
3. Baby: Breast pads and shields, breast milk containers, nursing covers, baby grooming products, baby washes, shampoos, skin care, wet wipes, diapers and nappies, soothers and teethers, feeding related products like bottles, bottle sets and nipples.
4. Beauty: Hazardous materials (fragrances, nail colours, deodorants, hairsprays), cleansers, shower gels, soaps, hair loss products, shampoos and conditioners, styling gels and hair colours, lipsticks, lip balms and lip gloss, eye care and eye makeup, creams, moisturisers and body lotions, other hygiene items.
5. Clothing & Accessories: Lingerie, innerwear and other apparel that are labeled as non-returnable on their product detail pages.
6. Grocery & Gourmet: All items included in these categories.
7. Health & Personal Care: Health and Personal care items that are labeled as non-returnable on the product detail page are not eligible for returns and oral care items.
8. Garden & Outdoors: Seeds and live plants.
9. Janitorial & Sanitation Supplies: Paper towels, tissues, cleaning chemicals tapes.
10. Jewellery: Gold Coins / Gold Vedhanis / Gold Chips / Gold Bars.
11. Movies & TV Shows, Music: All items included in these categories.
12. Mobile accessories: Screen guards, screen protectors and tempered glasses.
13. Musical Instruments: Wind instruments, Harmonica / mouth organ.
14. Pet Supplies: Pet food supplies, harnesses, aquarium supplies, pet shampoos/ conditioners.
15. PC Components: PC components that are labeled as non-returnable on the product detail page are not eligible for returns.
16. School Books Bundle: Textbook bundles, Notebook and Stationery bundles that are labeled as non-returnable on their product detail page are not eligible for returns.
17. Software: Software products that are labeled as non-returnable on their product detail page are not eligible for returns.
18. Sports, Fitness & Outdoors: All inner apparel, socks, gym supporters and guards.
19. Video Games (Console Games and PC Games): Console games and PC games that are labeled as non-returnable on their product detail page are not eligible for returns.
Note: If Customer received a non-returnable product in a damaged/defective condition, Customer can contact us within 10 days from the delivery of the product.
You can cancel your order before it becomes ready for shipment. The paid amount will be credited to the respective account.
FINGERCROSS FASHION & ENTERTAINMENT VENTURE PVT LTDwill be refunding money back into the same account via (Netbanking/debit/credit card)which you had paid for your purchase on OHHO EXPRESS’ Website or OHHO Express App
Order will be cancelled with in 48 hours after it's placed.
Process for Cancellation:
Go to your dashboard and click “My orders”. You will find the list of your orders. From there you can choose the order you want to cancel.